Jumia Nigeria Fresh Job Recruitment

About this role

Role: Customer Support Sales Team Lead in Nigeria. You will lead the frontline sales and service team to meet targets and deliver customer satisfaction, using performance data to guide coaching and strategy. The role also involves handling escalations and guiding process improvements.

What you would do

• Supervise a team of Customer Service Sales Agents to achieve sales targets and performance metrics.
• Deliver ongoing coaching and feedback to team members.
• Track sales performance data and identify improvement opportunities.
• Work with the Customer Service Sales Manager to create and execute sales strategies.
• Run regular team meetings and training sessions.
• Address escalated customer inquiries and complaints promptly.

What they are asking for

• Experience in sales or customer service with leadership and coaching skills.
• Strong communication and interpersonal skills.
• Proven ability to meet or exceed sales targets in fast-paced environments.
• Ability to multitask, prioritise and manage time effectively.
• Experience with CRM systems, sales software, and other relevant tools.
• Flexibility to work evenings, weekends, or holidays as required.

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