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IT User Support Team Lead
About this role
The role leads a regional IT end user support team in Sagamu, overseeing IT service delivery, infrastructure, and user support across multiple sites to ensure reliable operations and a good user experience. It requires coordinating and improving regional IT services, governance, and security in line with business needs.
What you would do
- Lead and manage the regional IT end user support team
- Oversee incident, problem, and service request management for the region
- Coordinate infrastructure maintenance and ensure safety and operational standards
- Drive regional disaster recovery and business continuity readiness
- Maintain IT tools, monitoring systems, and asset inventory for the region
- Implement and monitor change, security, and service improvement initiatives
What they are asking for
- ITIL, CoBIT, Cisco and Microsoft certifications are a plus
- End user services experience in IT
- Graduate degree in business, computer science, engineering or related IT-focused discipline
- Understanding of IT services, technology and solutions
- Experience in a related industry (cement, aggregates, ready-mix) is a plus
- Experience in service desk management or project management is desirable
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