All jobs
IT & Systems Support Engineer
About this role
The role is for an IT and Systems Support Engineer based in Lagos, reporting to the IT & Systems Support Manager. It involves frontline user support, IT helpdesk duties, and systems administration for end-user devices, enterprise applications, and network infrastructure. The employer, WIOCC Nigeria Limited, is a provider of carrier-scale network infrastructure and aims to support reliable, high-speed connectivity across Africa. The position covers incident management, systems administration, cybersecurity, business continuity, documentation, automation, project participation, asset management, and telephony support. Qualifications include a relevant bachelor’s degree, 3 to 5 years of experience in Level 2 IT support, and certifications in Microsoft 365, security, and ITIL foundations are advantageous.
What you would do
- Provide Level 1/2 IT helpdesk support and user training.
- Troubleshoot incidents and problems; log and resolve tickets within SLA.
- Administer user accounts, permissions and group policies (Active Directory/Microsoft Entra ID).
- Support endpoint management via Microsoft Intune.
- Assist with LAN/WAN troubleshooting, Wi-Fi, DNS/DHCP configuration, and basic firewall/switch tasks.
- Monitor and maintain endpoint protection, email security, and data loss prevention controls.
- Support user access reviews and enforce security policies (ISO 27001, NIST).
- Ensure regular backups; document and test in line with continuity plans.
- Create and maintain IT documentation, SOPs, runbooks, and knowledge bases.
- Identify and help implement automation using tools like Power Automate; participate in IT projects.
What they are asking for
- Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field.
- 3 to 5 years in Level 2 IT support or similar role.
- Experience with Active Directory/Microsoft Entra ID, Microsoft Intune, and Group Policy.
- Knowledge of IP addressing, DNS, DHCP, VLANs, Wi‑Fi troubleshooting, and basic firewall concepts.
- Familiarity with ERP platforms, IT ticketing systems, and Microsoft 365 administration.
- Ability to produce technical documentation and user guides.
- Basic understanding of AI-driven productivity tools; willingness to adopt new technologies.
- Experience with VoIP/PBX systems and telephony administration.
- Project management ability and familiarity with project methodologies is a plus.
- Audit and compliance support experience is advantageous.
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.