IT Support Officer

About this role

Eko Maintenance Limited, a facility management company in Victoria Island, Lagos, is seeking an IT Support Officer. The role provides technical support to staff, maintains computer systems and networks, and troubleshoots hardware and software issues to ensure IT services run smoothly across the organisation.

What you would do

• Provide first-line technical support to employees.
• Install, configure and maintain computers, printers and other IT equipment.
• Troubleshoot hardware, software, network and system issues.
• Set up and manage user accounts, email accounts and access permissions.
• Monitor IT infrastructure and security measures.
• Respond to helpdesk requests within agreed timelines.

What they are asking for

• Bachelor’s degree or HND in Computer Science, Information Technology or related field.
• 1 to 3 years’ IT support experience.
• Knowledge of Windows operating systems, Microsoft 365, networking and hardware troubleshooting.
• Familiarity with Active Directory and user account administration.
• Strong problem-solving and communication skills; ability to work independently and as part of a team.
• Preferred certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate; ITIL Foundation (optional).

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