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IT Support Officer
About this role
The role is for an IT Support Officer at Norak Technologies Limited in Lagos, focused on first-level IT support, client training, and assisting with demos and onboarding. It targets candidates with IT support or training experience who can explain technical concepts clearly.
What you would do
- Provide first-level IT support and user assistance
- Conduct product training sessions for clients and internal users
- Coordinate demos and engagements with the sales and business development team
- Prepare training materials, user guides, and documentation
- Deliver system demonstrations and presentations to clients
- Gather user feedback and report system issues or improvement areas
What they are asking for
- Willingness to learn new systems and technologies
- Customer-focused with a professional attitude
- Proven experience in IT support, training, or software demonstrations
- Experience in an IT solutions or software company is an advantage
- Basic knowledge of accounting
- Strong communication and presentation skills
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