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IT Support Officer
About this role
An IT Support Officer is needed to oversee Spectrum Books Limited’s IT systems, network connectivity and equipment in Oyo. The role involves providing technical support, maintaining computer systems and networks, and resolving hardware and software issues to ensure smooth operations and business continuity. The ideal candidate will have strong troubleshooting skills and experience with computer systems, networks and ERP applications.
What you would do
- Own the helpdesk and resolve ERP login issues at depots
- Fix printer jams at head office during critical runs
- Maintain head office and depot networks, including LAN, Wi-Fi and internet connectivity
- Set up and configure devices for new staff, including email, ERP access and permissions
- Maintain an up-to-date inventory of IT equipment and licences; manage users and permissions across AD or cloud environments
- Coordinate with the ERP vendor for issues beyond first-line support and take ownership until resolution
What they are asking for
- Bachelor's degree in Computer Science, Information Technology, Computer Systems Engineering or Information Systems with at least second class lower
- At least 3 years of hands-on IT support experience
- Working knowledge of Windows OS, Microsoft 365 (Teams, Outlook, Excel, OneDrive) and general networking (routers, switches, Wi-Fi, basic IP troubleshooting)
- Familiarity with ERP systems
- Experience managing users and permissions across Active Directory or cloud-based environments
- Certifications such as CompTIA A+ or Network+ are an advantage; strong written and verbal communication
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