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IT Support Officer
About this role
The role is for an IT Support Officer to provide technical assistance across Artee Group and its subsidiaries, including SPAR Park n Shop and other formats. The position involves addressing end-user IT issues via service desk channels, offering first level support for business applications, and coordinating with infrastructure and application teams to resolve problems with minimal business disruption. It requires documenting issues, maintaining records in the service desk system, and sometimes assisting with hardware and software deployments. The employer operates a diversified retail and shopping mall business in Nigeria, with several brands and formats aimed at delivering value to customers and stakeholders. The role targets candidates able to work across multiple group entities, ensuring high availability of IT services and strong user support.
What you would do
- Provide technical support to group companies in line with service levels.
- Resolve issues logged by end-users through the service desk via phone or remote access.
- Offer first level support for business applications.
- Troubleshoot hardware, software and end-user access problems.
- Collaborate with infrastructure and application teams to resolve issues promptly.
- Follow up to determine root causes and prevent recurrence.
- Document issues, events and resolutions in the service desk system.
- Assist with hardware and software deployments and testing of new releases when required.
- Maintain stock of consumables, printers and accessories.
- Coordinate with service providers to optimise service usage and monitor SLAs when needed.
What they are asking for
- Strong leadership and communication skills.
- Ability to maintain good interpersonal relationships with colleagues and others.
- Dependable, detail-oriented, creative thinker and good team player.
- Ability to multitask, prioritise and manage time effectively.
- Ability to think innovatively and solve problems.
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