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IT Support / Help Desk Engineer (CCNA & MCSE Certified)
About this role
The role is for an IT Support / Help Desk Engineer in Lagos, for Intelics Solutions. It involves handling end-user support requests, desktop and workspace troubleshooting, and providing remote or on-site assistance. The position covers network and infrastructure tasks within a CCNA scope, plus systems and directory management within an MCSE scope, including Active Directory, server and cloud administration, and software deployment. The employer provides IT services across multiple sectors and seeks someone with hands-on experience in helpdesk, desktop support, or network administration. The role targets candidates with CCNA and MCSE related responsibilities and a background in Windows, macOS, and network systems.
What you would do
- Log, track, prioritise, and resolve end-user support requests via helpdesk systems.
- Troubleshoot, configure, and repair Windows and macOS workstations, mobile devices, printers, and peripherals.
- Provide remote or on-site assistance for hardware, software, and connectivity issues.
- Monitor and troubleshoot LAN/WLAN equipment including switches, routers, firewalls, and APs.
- Diagnose TCP/IP, DNS, DHCP, and VPN connectivity problems.
- Manage IT hardware inventories and coordinate spare parts and vendor repairs.
- Create, update and manage user accounts, policies, and permissions in Active Directory.
- Support Windows Server environments, backups, disaster recovery, and Microsoft 365 administration.
- Perform OS image builds, patch management, and software installations.
- Assist with onboarding and deployment activities in line with ITIL practices.
What they are asking for
- B.Sc., HND, or Associate's Degree in Computer Science, IT or related field.
- CCNA certification; MCSE or relevant Microsoft role-based equivalents.
- Optional: CompTIA A+, ITIL Foundation.
- 2 to 5 years of hands-on experience in IT helpdesk, desktop support, or network administration.
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