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IT Support
About this role
The role is for IT support within Artee Group in Lagos, assisting Group Companies by providing technical assistance to end users and coordinating with infrastructure and application teams. It involves delivering first level support for business applications via phone and remote access, troubleshooting hardware, software and access issues, and ensuring service levels are met. The role requires documenting incidents, logging problems in the service desk system, and helping coordinate deployments and testing of software and infrastructure. It emphasises customer focus, specialist IT knowledge, and strong communication and teamwork. The employer operates across multiple sectors including retail, shopping malls, manufacturing, and real estate, with brands such as SPAR Park n Shop and Babyshop in its portfolio.
What you would do
- Provide first level IT support for business applications via phone and remote access.
- Troubleshoot hardware, software and end-user access issues to identify root causes.
- Work with infrastructure and application teams to resolve issues promptly.
- Follow up to ensure underlying problems are resolved and service quality is maintained.
- Document issues and steps taken in the Service Desk system.
- Coordinate hardware and software deployments and testing of new releases when required.
- Maintain stock of consumables, printers and accessories.
- Liaise with service providers to maintain optimal service usage and monitor SLAs.
- Train users periodically on Apps, hardware and equipment.
- Plan and organise tasks to ensure timely delivery and attention to detail.
What they are asking for
- Strong leadership and communication skills.
- Ability to maintain good interpersonal relationships and work as part of a team.
- Dependable, detail-oriented, creative thinker with problem-solving abilities.
- Ability to multitask, prioritise and manage time effectively.
- Willingness to think out of the box and adapt to IT operational needs.
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