IT Supervisor

About this role

The IT Supervisor at TRANOS will align IT operations with the company’s business goals, overseeing secure and efficient technology solutions and ensuring compliance with cybersecurity policies. The role involves developing IT strategy and budgets, managing IT projects and infrastructure, and leading the IT support team. It also covers providing hands-on technical support, maintaining systems and networks, and coordinating with external vendors. The position is based in Lagos and targets candidates with substantial IT leadership and technical experience. TRANOS is a diversified engineering and technology company specialising in engineering, fabrication, maintenance and project management with activities in power generation, energy distribution, control and automation, and enclosures.

What you would do

• Develop and implement IT strategy and policies aligned with the company’s objectives.
• Plan and manage budgeting for IT services to deliver best-in-class IT support.
• Establish controls for emerging technologies and ensure secure deployment.
• Supervise and mentor the IT support team, assign tasks and monitor performance.
• Provide hands-on support for hardware, software and network issues; escalate when needed.
• Maintain and monitor IT infrastructure including servers, networks and applications.
• Ensure timely end-user support, manage ticket queues and prioritise requests.
• Manage IT projects from hardware/software upgrades to system implementations and network enhancements.
• Implement and enforce IT security policies, backups, disaster recovery and access controls.
• Liaise with external vendors for procurement, maintenance and support of IT systems.

What they are asking for

• Bachelor’s degree in information technology, computer science or related field.
• Relevant industry certifications are an added advantage.
• Minimum 7 years of IT experience, with at least 4 years in a supervisory role.
• Hands-on experience with operating systems, network configurations and troubleshooting.
• Experience managing and maintaining IT infrastructure (servers, networks, applications).
• Proven track record managing IT projects from inception to completion (software upgrades, hardware installs, system implementations).
• Proficiency in network administration, server management and enterprise software.
• Solid understanding of IT security principles and practical experience with security protocols.
• Ability to develop and enforce controls for emerging technologies and ensure secure deployment.
• Experience supervising and leading an IT support team, including delegation, performance monitoring and mentoring.

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