IT Services Monitoring and Operations Officer

About this role

An IT Services Monitoring and Operations Officer role based in Lagos. The job involves overseeing the performance, availability and security of IT services and infrastructure, using monitoring tools to detect and troubleshoot issues. The role requires collaboration with IT teams to resolve incidents and to provide reports and insights to stakeholders. It targets candidates with a background in IT monitoring, help desk or related work and a degree in a computer science or IT field.

What you would do

• Monitor IT services and infrastructure to ensure performance, availability and security.
• Use monitoring tools to identify and analyse issues.
• Troubleshoot incidents to reduce downtime.
• Analyse performance data to optimise IT services.
• Collaborate with IT teams to resolve incidents.
• Provide reports and insights to stakeholders.

What they are asking for

• Bachelor’s degree in Computer Science, IT or a related field.
• 1 to 3 years of experience in IT monitoring, help desk or related roles.
• Proficiency with monitoring tools (e.g., Grafana, SolarWinds, Nagios, Manage Engine).
• Knowledge of IT infrastructure including servers, networks and databases.
• Familiarity with cloud platforms such as AWS or Azure.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work in a fast-paced environment.

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