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IT Service Monitoring and Operations Officer
About this role
A full-time IT Service Monitoring and Operations Officer based in Lagos, responsible for monitoring IT services, identifying and troubleshooting issues, and collaborating with IT teams to maintain performance, availability, and security. Targeted at candidates with experience in IT monitoring, help desk, or related roles.
What you would do
- Monitor IT services and infrastructure for performance, availability and security
- Use monitoring tools to track system metrics
- Identify and troubleshoot incidents to minimise downtime
- Analyse performance data to optimise IT services
- Collaborate with IT teams to resolve issues
- Prepare reports and insights for stakeholders
What they are asking for
- Bachelor’s degree in Computer Science, IT or related field
- 1–3 years of experience in IT monitoring, help desk or related role
- Proficiency with monitoring tools (Grafana, SolarWinds, Nagios, Manage Engine)
- Knowledge of IT infrastructure (servers, networks, databases)
- Familiarity with cloud platforms (AWS, Azure)
- Strong analytical and problem-solving skills and good communication
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