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IT Service Monitoring and Operations Officer
About this role
A full-time IT Service Monitoring and Operations Officer role based in Lagos, focused on monitoring IT services, analysing performance, and coordinating with IT teams to resolve incidents. Targets candidates with 1–3 years of IT monitoring or related experience and a degree in Computer Science, IT, or a related field.
What you would do
- Monitor IT services to ensure performance, availability and security
- Identify and troubleshoot issues to minimise downtime
- Provide reports and insights to stakeholders
- Monitor IT infrastructure and services using monitoring tools
- Analyse performance data to optimise IT services
- Collaborate with IT teams to resolve incidents
What they are asking for
- Bachelor's degree in Computer Science, IT or related field
- Knowledge of IT infrastructure (servers, networks, databases)
- Proficiency with monitoring tools (Grafana, SolarWinds, Nagios, Manage Engine)
- Strong analytical and problem-solving skills
- Familiarity with cloud platforms (AWS, Azure)
- 1–3 years of experience in IT monitoring, help desk or related role
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