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IT Service Monitoring and Operations Officer
About this role
An IT Service Monitoring and Operations Officer will monitor and analyse IT services for performance, availability, and security, troubleshoot issues, and collaborate with IT teams to resolve incidents. The role suits someone with hands-on monitoring experience and strong analytical skills aiming to maintain reliable IT services in a fast‑paced environment.
What you would do
- Monitor IT services and infrastructure to ensure performance, availability and security.
- Use monitoring tools to track performance and identify issues.
- Troubleshoot problems to minimise downtime.
- Analyse performance data to optimise IT services.
- Collaborate with IT teams to resolve incidents.
- Provide reports and insights to stakeholders.
What they are asking for
- Bachelor's degree in Computer Science, IT or related field.
- 1-3 years of experience in IT monitoring, help desk or related role.
- Proficiency with monitoring tools (e.g., Grafana, SolarWinds, Nagios, Manage Engine).
- Knowledge of IT infrastructure (servers, networks, databases).
- Familiarity with cloud platforms (AWS, Azure).
- Strong analytical, problem-solving, communication and collaboration skills.
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