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IT Operations Officer
About this role
The IT Operations Officer from Sany Nigeria in Lagos is responsible for keeping the organisation’s technology systems and office tech running smoothly on a daily basis. The role combines technical support with operational supervision to maintain internet uptime, manage vendors, and support office security, AV setups, and meeting room technology. It also works with Human Resources to ensure smooth IT onboarding for new staff and to manage IT assets throughout their lifecycle. The position focuses on maintaining network continuity, CCTV and security systems, AV and facility tech, hardware maintenance, and HR-related IT provisioning. It is suited to someone with hands-on IT operations experience who can coordinate with vendors and internal teams to prevent downtime and support staff.
What you would do
- Monitor and maintain office network infrastructure to ensure high availability and internet uptime.
- Liaise with ISPs and telecom vendors to resolve outages, track SLAs, and coordinate maintenance.
- Perform basic network troubleshooting for switches, routers, and access points to minimise downtime.
- Oversee CCTV/NVR/DVR systems, conduct audits of video recording and retention policies, and coordinate hardware repairs or upgrades with vendors.
- Maintain conference room technology including projectors, displays, video conferencing, and audio systems; conduct daily pre-meeting checks.
- Manage printers, scanners, and office peripherals, addressing connectivity and hardware issues; maintain print management vendor relationships.
- Collaborate with HR to align IT provisioning with recruitment schedules and onboarding.
- Configure and deploy laptops, workstation hardware, user accounts, and initial software access for new staff prior to start date.
- Maintain IT asset inventory and track device allocation throughout the employee lifecycle (onboarding, transfers, offboarding).
What they are asking for
- 2 - 4 years of hands-on experience in IT Operations, Help Desk Support, or Technical Systems Administration.
- Proficiency with Windows and macOS operating systems and hardware configuration.
- Basic networking knowledge (LAN/WAN, IP configuration, Wi-Fi management).
- Experience with CCTV/NVR setup, monitoring and troubleshooting.
- Experience with AV/conference room systems (HDMI, wireless casting, projectors, Zoom/Teams devices).
- Experience with user directory management (Microsoft 365 / Google Workspace / Active Directory).
- Strong vendor management and negotiation skills.
- Proactive approach to preventing downtime and maintaining services.
- Excellent communication and cross-functional collaboration skills.
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