IT Operations Officer

About this role

The role focuses on maintaining the organisation’s technology infrastructure, endpoint hardware, and office systems to ensure smooth daily IT operations. It combines technical support with operational oversight, including maintaining internet uptime through vendor coordination, overseeing security and AV systems, and partnering with HR to onboard new staff with IT provisioning. The position requires hands-on work across network, CCTV, AV, and hardware management, and involves liaising with multiple external vendors. It is targeted at candidates with IT operations or technical support experience who are able to manage assets and collaborate with HR and administration. Preference is given to applicants based in or near certain Lagos-area communities such as Arepo, Berger, and surrounding areas.

What you would do

• Monitor and ensure high availability of the office network and internet access.
• Liaise with ISPs and telecom vendors to resolve outages and review SLAs; coordinate maintenance windows.
• Perform basic network troubleshooting for switches, routers, and access points.
• Oversee CCTV, NVR/DVR systems, conduct audits on recording integrity and coverage.
• Coordinate hardware repairs, repositioning, or upgrades with external vendors.
• Manage AV and meeting room technology, including projectors and video conferencing equipment; perform daily checks.
• Maintain office printers and peripherals; resolve connectivity and hardware issues.
• Foster vendor relationships for print management and equipment servicing.
• Collaborate with HR to align IT provisioning with recruitment schedules; deploy devices and user accounts for new hires.
• Track IT asset inventory and device allocation throughout the employee lifecycle (onboarding, transfers, offboarding).

What they are asking for

• 2 - 4 years of hands-on IT Operations, Help Desk, or Technical Systems Administration experience.
• Proficiency with Windows and macOS, hardware setup, and basic networking (LAN/WAN, IP config, Wi-Fi).
• Experience with CCTV/NVR setup, monitoring, and troubleshooting.
• Knowledge of AV/conference room systems and video conferencing devices (Zoom/Teams).
• Familiarity with user directory management (Microsoft 365 / Google Workspace / Active Directory).
• Strong vendor management and negotiation skills.
• Proactive approach to preventing downtime and strong communication across teams (HR, Administration, vendors).
• Residence in or near Arepo, Berger, Magboro, Mowe, Ibafo, Asese or nearby areas preferred.

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