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IT Operations Officer
About this role
Zenith Carex International Limited, a logistics and customs clearance company operating in Lagos, is looking for an IT Operations Officer. The role focuses on keeping the organisation’s technology infrastructure and office systems running smoothly, including network connectivity, security systems, AV/meeting room tech, and office hardware. The position involves working with HR to organise IT provisioning for new hires and managing vendor relationships for IT services. It targets candidates with hands-on IT operations or support experience who can ensure high availability of IT services and effective collaboration across departments.
What you would do
- Monitor and maintain office network connectivity; liaise with ISPs and telecoms; track SLAs and coordinate maintenance
- Manage CCTV, NVR/DVR systems; perform audits for video retention and coverage; coordinate with vendors for repairs and upgrades
- Maintain conference room technology and AV systems; ensure video conferencing and presentation equipment are functional for meetings
- Oversee office hardware and peripherals; troubleshoot and resolve hardware issues; manage print services and consumables
- Collaborate with HR to align IT provisioning with recruitment plans; set up laptops, user accounts, and software access for new hires
- Manage IT asset inventory and lifecycle from onboarding to offboarding
- Provide basic network troubleshooting for switches, routers, and access points
- Assist with equipment maintenance and vendor relationships for IT services
- Ensure smooth daily IT operations and contribute to reducing downtime
- Support cross-team IT needs and communicate effectively with stakeholders
What they are asking for
- 2 - 4 years of hands-on experience in IT Operations, Help Desk Support, or Technical Systems Administration
- Windows and macOS configuration, troubleshooting, and hardware setup
- Basic LAN/WAN networking, IP configuration, and Wi-Fi management
- CCTV setup, monitoring, and troubleshooting (NVR/DVR)
- AV and conference room systems setup and troubleshooting (HDMI, wireless casting, projectors, Zoom/Teams)
- User directory management (Microsoft 365, Google Workspace, Active Directory)
- Strong vendor coordination and negotiation skills
- Proactive approach to preventing technical issues and downtime
- Good communication and collaboration across HR, Administration, and external providers
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