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IT Operations Officer
About this role
The role is for an IT Operations Officer based in Abuja, full-time. The officer is responsible for keeping the organisation’s technology infrastructure and office systems running smoothly, including internet connectivity, security systems, meeting room AV equipment, and office peripherals. The position also involves coordinating with HR on IT onboarding and managing IT assets throughout the employee lifecycle. The employer, Zenith Carex International Limited, operates in the air express and freight delivery sector and seeks to maintain reliable technology and service delivery. The advert outlines specific duties around network continuity, CCTV and security systems, AV and facility tech, hardware maintenance, and HR collaboration for onboarding.
What you would do
- Monitor office network and liaise with ISPs and vendors to resolve outages and manage SLAs
- Coordinate scheduled maintenance and perform basic network troubleshooting
- Oversee CCTV, NVR/DVR systems, and ensure video retention and coverage
- Coordinate with vendors for hardware repairs and system upgrades
- Manage conference room tech including projectors, displays, and video conferencing equipment
- Perform daily checks to ensure AV and conferencing gear is functional for meetings
- Maintain printers, scanners, and other peripherals; resolve hardware issues promptly
- Manage print management services and consumables supply with vendors
- Collaborate with HR to provision IT equipment and accounts for new hires
- Track IT assets through onboarding, transfers, and offboarding
What they are asking for
- 2–4 years of hands-on experience in IT Operations, Help Desk Support, or Technical Systems Administration
- Experience with Windows and macOS configuration and hardware setup
- Basic networking knowledge (LAN/WAN, IP, Wi-Fi)
- CCTV setup, monitoring, and troubleshooting (NVR/DVR)
- AV and conference room systems setup and troubleshooting (HDMI, wireless casting, Zoom/Teams)
- User directory management (Microsoft 365, Google Workspace, Active Directory)
- Strong vendor management and negotiation skills
- Proactive mindset and good communication/collaboration abilities
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.