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IT Operations Officer
About this role
A Lagos-based group is seeking an IT Operations Officer to support day-to-day IT operations and provide technical support for web applications, internal software, digital platforms, and the My Honeytreat App. The role combines operational IT duties with troubleshooting and collaboration with developers. The employer operates across construction, training, equipment leasing, real estate, mining, CNG energy and software development. The position is full-time and based in Lekki, Lagos.
What you would do
- Support daily IT operations and user requests
- Provide technical assistance for web applications and internal software
- Assist with digital platforms and the My Honeytreat App
- Troubleshoot hardware, software, networking, and application issues
- Collaborate with developers and technical teams
- Troubleshoot and support IT infrastructure and systems
- Maintain documentation and user guides
- Assist with system configuration and updates
- Participate in IT projects as needed
- Help optimise IT processes and performance
What they are asking for
- 2–3 years of relevant experience in IT Operations, IT Support, Application Support, Systems Administration or similar roles
- Bachelor’s degree or HND in IT, Computer Science, Computer Engineering, Software Engineering or related field
- Strong troubleshooting and problem-solving skills
- Relevant IT certifications such as CompTIA, CCNA, Microsoft, Google or equivalent are an advantage
- Experience with Google Workspace, Microsoft 365 or similar platforms is an advantage
- Experience working with software developers or technical teams
- Good knowledge of networking, hardware, software and application support
- Technical proficiency in JavaScript, Python, PHP, Java, SQL, HTML/CSS, APIs, databases, Git/GitHub and web applications
- Ability to move between daily IT operations and digital applications and understand technology, troubleshoot issues, and communicate with developers
- Willingness to learn new systems and adapt to changing tech environments
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