About this role
Stella Maris High School in Abuja is looking for an IT Officer to provide day-to-day technical support for staff and other authorised users. The role covers troubleshooting hardware and software, maintaining IT equipment, and supporting connectivity to ensure technology is available for teaching, learning and administration. The successful candidate will handle first-line support for school IT devices and assist with staff use of Microsoft Teams, email and office apps. They will escalate complex issues to the IT Lead and help manage IT assets and records. The position requires on-site work at the assigned school location and a focus on keeping systems secure and functional for daily school activities.
What you would do
- Provide first-line technical support for computers, printers, projectors, smartboards and other approved IT equipment.
- Diagnose and resolve common hardware, software, login and connectivity issues.
- Install and configure approved applications, operating systems, peripherals and updates.
- Assist staff with Microsoft Teams, email, office applications and other approved school platforms.
- Escalate complex or recurring issues to the IT Lead and follow up until resolution.
- Support classroom technology and assist teachers with technical setup when required.
- Maintain records of technical requests, faults, repairs and resolutions.
- Assist with IT asset tagging, inventory checks, equipment movement and maintenance schedules.
- Support user account setup and access changes in accordance with approved procedures.
- Follow established security, backup, data handling and equipment-use procedures.
What they are asking for
- Bachelor's degree, HND or relevant ND in Computer Science, Information Technology, Computer Engineering or a related field.
- At least 2 years of relevant IT support experience, including internships or supervised practical experience where appropriate.
- Practical understanding of computer hardware, software installation, operating systems and basic networking.
- Ability to troubleshoot common IT issues and communicate technical solutions clearly.
- Basic proficiency in Microsoft Office applications and digital collaboration tools.
- Good customer service, record keeping, time management and problem solving skills.
- Willingness to provide on-site support at the assigned school location.
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