About this role
The role is for an IT Officer at White Soul Motors Ltd in Cross River. The employer is a subsidiary of White Soul Investment Ltd operating in automobile sales, importation and related services, with a regional and international presence. The job focuses on providing technical IT support and maintaining systems, networks, security, and documentation. The organisation emphasizes delivering reliable services and meeting customer requirements. The advert targets individuals with IT knowledge who can support end users and manage IT infrastructure.
What you would do
- Act as the primary point of contact for end-users and diagnose and resolve hardware, software, network, and peripheral issues.
- Install, configure, and maintain servers, routers, firewalls, and local/cloud networks.
- Handle employee onboarding and offboarding, including creating user accounts and managing software licenses.
- Implement basic cybersecurity measures, monitor threats, and manage data backups and disaster recovery protocols.
- Maintain an inventory of IT hardware and software and coordinate with external vendors and service providers.
- Keep detailed service logs, record configuration changes, and draft technical guides for staff.
What they are asking for
- Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or a related field (or equivalent practical experience/HND).
- 1 to 3+ years of hands-on experience in IT support, system administration, or a similar role.
- Proficiency in Windows, macOS, Linux, and Windows Server.
- Understanding of networking concepts (LAN, WAN, VPN, DNS, DHCP) and firewall configurations.
- Familiarity with enterprise tools (Active Directory, Office 365, Google Workspace, ticketing systems).
- Certifications such as CompTIA A+, CompTIA Network+, MCITP, or Cisco CCNA are a plus.
- Strong problem-solving skills, clear communication, and ability to prioritise tasks under pressure.
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