About this role
A full-time IT Manager role at Ultimum Limited, a beverage manufacturing company with Nigerian operations. The role focuses on leading the internal IT Support team, ensuring timely and accurate end‑user service, and developing IT infrastructure and policies. The successful candidate will oversee IT support operations, manage vendors, and collaborate with other departments to address IT needs. The company seeks someone with strong IT knowledge, leadership in IT support, and experience in vendor management and Microsoft technologies.
What you would do
- Oversee daily operations of the IT support team.
- Monitor and evaluate IT support staff performance.
- Develop and implement IT support policies and procedures.
- Create and update IT manuals and documentation.
- Coordinate training and professional development for support staff.
- Collaborate with other departments to identify IT needs.
- Support onboarding and off-boarding on corporate systems.
- Provide end-user support and guidance on standard office applications.
- Stay updated on emerging technologies and recommend improvements.
- Ensure timely resolution of technical issues and maintain high service standards.
What they are asking for
- Degree in Information Technology, Computer Science or a related field.
- Minimum of 5 years experience in IT support, with at least 2 years in a managerial role.
- Strong knowledge of IT systems, networks, hardware and software.
- Strong communication and interpersonal skills.
- Experience with vendor management and contract negotiations.
- Certifications such as ITIL, CompTIA A+ or MCSE are preferred.
- Experience with remote support and end-user services management.
- Proven ability to manage multiple priorities and meet deadlines.
- Excellent leadership and organisational skills.
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