About this role
Ultimum Limited, a beverage manufacturing company with a Nigerian subsidiary, is recruiting for an IT Manager in Abia. The role oversees the internal IT support team, ensures timely end-user service, and contributes to building and improving IT infrastructure and processes. The position involves managing IT operations, vendor relationships, and collaboration with other departments to address IT needs. The company seeks candidates with a background in IT, Computer Science or related fields and at least five years of IT support experience, including some managerial experience.
What you would do
- Manage daily operations of the IT support team
- Develop and implement IT support policies and procedures
- Monitor and evaluate IT support staff performance
- Coordinate training and professional development for the team
- Ensure timely resolution of technical issues and maintain service standards
- Manage relationships with external vendors and negotiate service contracts
- Collaborate with other departments to address IT needs
- Stay updated on emerging technologies and propose improvements
- Provide end-user support and guidance on standard office applications
- Create and update manuals and documentation
What they are asking for
- Degree in Information Technology, Computer Science or a related field
- Minimum of 5 years of IT support experience
- At least 2 years in a managerial role
- Strong knowledge of IT systems, networks, hardware and software
- Leadership, communication and interpersonal skills
- Ability to manage multiple priorities and meet deadlines
- Experience with vendor management and contract negotiations
- Certifications such as ITIL, CompTIA A+ or MCSE preferred
- Excellent problem-solving and analytical skills
- Experience with O365, SharePoint, Exchange Online, Azure AD and Microsoft Endpoint Manager (preferred)
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