IT Infrastructure & Support Engineer

About this role

A full-time IT Infrastructure and Support Engineer role based in Lagos, focused on managing daily IT operations at the site and providing technical support. The position covers maintenance of computer systems, network infrastructure, connectivity, printers, CCTV systems and other IT equipment to ensure smooth business operations. The employer is Ascentech Services Limited, a recruitment and HR solutions company with a presence in Lagos and Ibadan and expanding services across regions. The job involves hands-on work with end-user support, networking, server room equipment, and collaboration with vendors and the central IT team.

What you would do

• Install, configure, maintain and troubleshoot Windows laptops, desktops and business applications.
• Provide technical support for Microsoft 365, Outlook, Teams and other end-user applications.
• Monitor and troubleshoot LAN, WAN, Wi-Fi, switches, firewalls and VPN connectivity.
• Monitor internet connectivity and coordinate with ISPs to resolve outages.
• Install and troubleshoot printers, scanners and other peripheral devices.
• Monitor and troubleshoot IP CCTV cameras, NVR/DVR systems and related network equipment.
• Perform routine IT infrastructure health checks and maintain IT asset inventory.
• Support server room equipment, UPS, network racks and structured cabling.
• Maintain IT support records, documentation and incident reports.
• Coordinate with vendors and the central IT team to resolve technical issues.

What they are asking for

• Diploma or Bachelor's degree in IT, Computer Science, Engineering or related field or equivalent practical experience.
• 3–6 years of hands-on IT infrastructure and technical support experience.
• Strong knowledge of Windows 10/11, computer hardware, Microsoft 365 and end-user support.
• Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VLANs, LAN, WAN, Wi-Fi).
• Experience troubleshooting switches, firewalls, wireless access points, internet connectivity and printers.
• Basic knowledge of IP CCTV systems and NVR/DVR troubleshooting.
• Strong problem-solving, communication, documentation and vendor coordination skills.
• Ability to work independently and manage day-to-day IT operations at a site.

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