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IT Infrastructure & Operations Supervisor
About this role
An experienced IT Infrastructure & Operations Supervisor is sought to oversee day-to-day IT operations across all SBUs in Lagos, ensuring reliable, secure access to systems and effective technical support. The role focuses on managing IT infrastructure, end-user support, and coordination with vendors for multiple locations.
What you would do
- Supervise daily IT infrastructure and operations across all SBUs.
- Provide and coordinate end-user IT support and incident resolution.
- Install, configure, maintain and troubleshoot IT hardware and software.
- Administer networks including internet, Wi-Fi, LAN/WAN and related infrastructure.
- Manage user accounts, access rights, onboarding/offboarding, and password policies.
- Monitor IT systems and asset records, coordinate maintenance and escalations as needed.
What they are asking for
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Information Systems or related field.
- 5-8 years in IT infrastructure, operations, support or systems administration with supervisory experience.
- Strong knowledge of network administration, Windows environments, and IT troubleshooting.
- Experience with LAN/WAN, Wi-Fi, servers, endpoints, printers and related infrastructure.
- Experience with Microsoft 365 and identity management platforms (AD/Azure AD).
- Good vendor-management, problem-solving, security, backup, disaster recovery and customer-service skills.
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