IT Applications Support Specialist

About this role

The role is for an IT Applications Support Specialist at El-Elyon Alliance & Securities Limited in Lagos. It focuses on maintaining trading and back-office software, managing user access, and supporting digital tools used by traders and staff. The company is a stockbroking firm licensed by SEC and NGX, expanding its naira business and adopting new technology. The position is full-time and onsite, reporting to the Operations Manager, with a 6-month probation. The role involves working during market hours, fixing issues promptly, and coordinating with software suppliers while contributing to system upgrades.

What you would do

• Maintain and support trading and back-office software and market screens used by traders.
• Set up staff accounts and manage access controls across email and business systems.
• Resolve issues promptly during trading hours or escalate with proper documentation.
• Keep website and client portal up to date, online, and backed up.
• Liaise with software suppliers, report issues, test fixes, and ensure timelines are met.
• Install updates safely with backups and rollback options.
• Assist in selecting and configuring new digital tools and write simple user guides.
• Ensure appropriate backup procedures are in place for changes.
• Assist with security practices and regular system updates.
• Document issues and resolutions for future reference.

What they are asking for

• At least 3 years in IT or software support, preferably in banking, stockbroking, fintech or insurance.
• Basic SQL to investigate database issues.
• Hands-on experience with Microsoft 365 or Google Workspace management and staff accounts.
• Experience with a support ticket tool (e.g., Jira, Freshdesk) and with Postman for testing system connections.
• Good security practices including strong passwords, two-step verification, regular updates and recognizing phishing emails.
• Ability to explain fixes in plain language to colleagues or clients.
• Bonus: ITIL 4 Foundation, Azure or AWS basics, stockbroking back-office software, payments platforms (Paystack, Flutterwave, NIBSS).
• In the first year, ensure key systems are up at least 99% during market hours, respond to urgent issues within 15 minutes and resolve or escalate within 30 minutes, review staff access quarterly, complete at least 95% of updates on schedule, and log all issues with causes.

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