IT Administrator

About this role

Zinance Limited is seeking an IT Administrator in Lagos to manage IT resources across office locations. The role includes procuring, maintaining and administering computers and office equipment, overseeing corporate software systems, and enforcing security policies. The successful candidate provides IT support, assists with onboarding, and suggests procedural or equipment improvements. They will maintain knowledge of IT support practices and manage an issues tracking system with SLA reporting. The position requires strong communication, troubleshooting skills, and the ability to work independently while ensuring customer satisfaction.

What you would do

• Procure, maintain and administer computers and office equipment.
• Administer corporate software systems.
• Deploy and enforce security policies and procedures.
• Provide IT support and resolve colleague issues.
• Assist with onboarding of new colleagues.
• Suggest improvements in procedures and equipment.
• Maintain knowledge of IT support practices and products.
• Manage an issues tracking system and report on SLA outcomes.

What they are asking for

• Excellent written and spoken communication skills.
• Knowledge of help desk software and remote control tools.
• Good knowledge of MacOS administration and basic networking.
• Excellent troubleshooting skills.
• Ability to work independently and maintain customer satisfaction.

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