IS - Administrator Analyst

About this role

IS - Administrator Analyst role at Kuda Bank, based in Lagos. The position involves supporting official collaboration and messaging tools, IT service management, security configurations, user provisioning, and third-party integrations to maintain stable IT operations for staff.

What you would do

• Provide first and second line support for collaboration and messaging tools
• Manage IT service requests and incidents using the ticketing system
• Set up and remove IT access for new and departing employees
• Configure and maintain systems, software, hardware, and security updates
• Manage integrations from Google to other cloud platforms and oversee licenses
• Develop and maintain standard operating procedures and ensure asset and incident records are up to date

What they are asking for

• BSc in Computer Science or BEng, MCP, CCNA or ITIL certifications (or ongoing)
• 0-3 years total IT experience
• Knowledge of Google Workspace and Windows client/server environments
• Good written and verbal communication skills
• Strong problem-solving and analytical abilities
• Experience with IT governance concepts and basic PCIDSS understanding

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