Intern – Salary (Customer Success)

About this role

An internship role in NielsenIQ's Customer Success team for recent graduates, focusing on supporting client reporting, data analysis and service delivery in the FMCG sector. The position is hybrid and suitable for graduates with up to 1 year of work or internship experience.

What you would do

• Support the preparation and delivery of client reports, presentations, and insights
• Assist in replying to client inquiries and resolving routine data or reporting issues
• Help maintain high client satisfaction through timely, accurate support
• Monitor and track client requests to ensure service levels are met
• Analyze market, consumer and retail data to identify trends and insights
• Support development of dashboards, templates, and client deliverables

What they are asking for

• Bachelor’s degree completed within the last 1-2 years in a relevant field (economics, computer science/engineering, business, management sciences, marketing, statistics, maths, accounting, finance, social sciences or related)
• 0 to 1 year of work, internship, NYSC, industrial attachment or graduate trainee experience
• Experience or exposure to data analysis, research projects, customer service or business reporting is advantageous
• Basic data analysis, interpretation and reporting skills
• Proficiency in Microsoft Excel and PowerPoint
• Strong numerical, analytical and communication skills, with attention to detail and ability to work to deadlines

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