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Integration Engineer, Metronome
About this role
The role is for an Integration Engineer at Metronome, a Stripe product, focused on helping customers implement the Metronome usage-based billing platform. It involves leading technical work from requirements gathering through design, configuration, testing, data migration, launch and handoff. The position targets individuals with extensive experience in technical or customer-facing SaaS roles and who can operate across multiple stakeholder groups. The employer, Stripe, offers Metronome as a product that supports flexible pricing models and streamlined finance workflows. The work will involve complex, highly technical engagements with strategic customers and potential travel.
What you would do
- Conduct discovery and scoping to understand customers' challenges across billing, launches, pricing and packaging, quote-to-cash, and related areas
- Support customers through the implementation lifecycle including requirements gathering, technical design, integration design, testing, data migration, and launch
- Provide expert guidance on usage-based pricing and consumption-based business models
- Configure Metronome's platform on behalf of customers
- Design integrations between Metronome APIs and customers' business systems (CRM, CPQ, payment, tax, ERP, reporting) in line with best practices
- Liaise between customers and Metronome R&D, voicing customer needs and feature requests
- Partner with implementation managers and project-team members to track progress and identify risks
- Build relationships across customer organisations and meet with executives when appropriate
- Advise on integrating Metronome into customers' systems and shaping pricing/packaging strategies
- Ensure effective handoff to Customer Success and Technical Support
What they are asking for
- 10+ years in technical or customer-facing SaaS roles (e.g., sales engineering, solutions architecture, technical account management, deployment strategy)
- Experience leading complex implementations for enterprise technology companies
- Experience in fast-moving environments with initiative and ownership
- Ability to learn and communicate technical concepts to technical, GTM, and finance stakeholders
- Interest in building go-to-market playbooks, processes, and reusable assets
- Ability to travel approximately 30% of the time
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