Integrated Client Navigator - Community Service Centre

About this role

The role is for a Navigator who will continue individualised case management and client navigation for people enrolled at community service centres, handling about 400 clients each. The position involves maintaining a reconciled centre client list, arranging follow-ups, supporting treatment continuity, and coordinating referrals to HIV, TB, maternal and child health and other services with the centre clinical team. It requires linking clients to approved services, using consent-based communication, and protecting client identity, with potential home visits only when appropriate and agreed. The job emphasises addressing barriers such as stigma and linking clients to psychosocial or safeguarding support, while tracking referrals and documenting outcomes without duplicating caseloads. Prior experience in case management, peer navigation or community service centres is needed, with a preference for those who have previously served as case managers at community service centres. Knowledge of local language and catchment area is desirable, and the role requires collaboration with facility and community teams and a commitment to confidential, quality health services.

What you would do

• Maintain a centre-based, reconciled client list and arrange individual follow-ups.
• Support treatment continuity and appointment attendance, viral load access, result follow-up and return to care.
• Link clients to HIV prevention and treatment, TB, maternal and child health, and other approved services as needed.
• Use client-consented communication and appropriate contact locations; undertake household visits only when agreed.
• Coordinate community index-testing and outreach with authorised Testing Assistants; protect client and contact identity.
• Identify barriers such as stigma and discrimination and connect clients to psychosocial or safeguarding support.
• Track referrals between the centre and other facilities to completion and document outcomes without duplicate caseloads.
• Maintain confidentiality and non-discriminatory engagement with clients.
• Collaborate with facility and community teams to ensure continuity and quality of services.
• Adhere to approved project, government and facility procedures, including safety requirements.

What they are asking for

• SSCE or equivalent with at least three years' relevant case-management, peer-navigation or community service centre experience; or a health or social-service diploma or higher with at least one year of relevant experience.
• Former case managers serving community service centre clients are encouraged to apply.
• Demonstrated ability to engage confidentially and non-discriminatorily with the client cohort.
• Desirable: knowledge of local language and catchment area.

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