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Insurance & HMO Operations Manager
About this role
NCDF Group Plc in Abuja is looking for an Insurance & HMO Operations Manager to lead the setup and daily running of LifeCome HMO and LifeCome Benefits. The role involves developing products, building operating systems, and securing customers through partnerships with insurers, providers, and distribution partners. The successful candidate will oversee enrolment, policy and benefits administration, claims coordination, and complaints handling, while ensuring regulatory readiness and reporting to management. This position is suited to a commercially minded professional with experience in HMO or health insurance who can translate business plans into practical delivery. The employer operates as an impact investor with ventures across financial technology, housing, energy, entertainment, training and mobility sectors.
What you would do
- Develop launch and operating plans for LifeCome HMO and LifeCome Benefits.
- Coordinate product development, pricing and partnerships with insurers, healthcare providers and distributors.
- Establish processes for enrolment, administration of policies and benefits, claims coordination and complaints management.
- Coordinate regulatory readiness and compliance with internal and external specialists.
- Build a customer pipeline with employers, institutions, associations and other target markets.
- Manage daily operations and advise on staffing, technology and resources as the business grows.
- Maintain operational records and provide regular performance reports to Group Management.
What they are asking for
- Relevant degree in Insurance, Business Administration, Finance, Health Management or related field.
- At least seven years of experience in HMO, health insurance or related insurance sector with management responsibility.
- Practical knowledge of HMO operations, insurance products, provider networks, claims administration and customer service.
- Experience in business development, corporate sales or partnership management.
- Understanding of regulatory requirements and compliance processes.
- Strong organisational, communication and leadership skills.
- Ability to work independently and establish processes in a developing business.
- Professional qualifications and experience launching products or establishing a new business unit are an advantage.
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