Insurance and HMO Operations Manager

About this role

The role is for an Insurance and HMO Operations Manager who will be the first operational point of contact in establishing and running LifeCome HMO and LifeCome Benefits. It targets a commercially minded professional capable of turning business plans into practical delivery, involving product development, operating systems, partnerships and customer acquisition. The employer, NCDF Group, is an impact investor with interests in fintech, housing, renewable energy, entertainment, training and mobility, and aims to build financially viable ventures solving social and environmental problems. The position is based in Abuja and involves building partnerships with employers and institutions, launching processes, and ensuring regulatory readiness and ongoing operations. The role requires independent work, process establishment, and delivering measurable results in a developing business.

What you would do

• Build a customer pipeline through relationships with employers, institutions, associations and other target markets
• Develop and implement launch and operating plans for LifeCome HMO and LifeCome Benefits
• Coordinate regulatory readiness and compliance with internal and external specialists
• Coordinate product development, pricing and partnerships with insurers, healthcare providers and distribution partners
• Establish processes for customer enrolment, policy and benefits administration, claims coordination and complaints management
• Maintain operational records and provide regular performance reports to Group Management
• Manage daily operations and recommend staffing, technology and resources as the business grows

What they are asking for

• Degree in Insurance, Business Administration, Finance, Health Management or related discipline
• At least seven years’ relevant experience in the HMO, health insurance or wider insurance sector with management responsibility
• Strong knowledge of HMO operations, insurance products, provider networks, claims administration and customer service
• Experience in business development, corporate sales or partnership management
• Relevant professional qualifications and experience launching products or establishing a new business unit is an advantage
• Sound understanding of regulatory requirements and compliance processes
• Strong organisational, communication and leadership skills
• Ability to work independently and deliver results in a developing business

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