Inside Sales Consultant

About this role

Inside Sales Consultant role at Pagatech Limited in Lagos, focused on managing and growing the agent network, reactivating inactive agents, and increasing revenue through telemarketing and sales activities. Requires converting leads, generating new business, and maintaining strong agent relationships for good customer experience.

What you would do

• Make calls to agents to monitor activity and address needs or issues
• Respond to agents with possible solutions and ensure they feel supported
• Engage in active listening and clarify information to diffuse conflicts
• Build lasting relationships with agents based on trust and reliability
• Utilise software, databases and tools to achieve results
• Meet or exceed inside sales metrics while providing consistent customer service

What they are asking for

• Bachelor's degree from a recognised university or college
• Proficiency with Microsoft Excel and other Microsoft Office applications
• Excellent use of Freshdesk and Xcally tools
• Ability to understand and report issues effectively
• Strong analytical and problem-solving skills
• Outstanding customer service skills

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