Inside Sales Consultant

About this role

The Inside Sales Consultant role at Paga Nigeria focuses on managing and expanding the agent network, reactivating inactive agents, and driving revenue through telemarketing and upselling. It involves converting leads, maintaining strong agent relationships, and ensuring good customer experience in a hybrid Yaba, Lagos setting.

What you would do

• Manage existing agents and reactivate inactive ones
• Grow the agent network base and boost revenue
• Convert pre-qualified leads and generate new business
• Upsell products and services to agents
• Engage with agents to understand needs and resolve issues
• Maintain records of communications and comply with company policies

What they are asking for

• Bachelor’s Degree from an accredited university or college
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Excel and Microsoft Office applications
• Experience with Freshdesk and Xcally or similar tools
• Excellent customer service and interpersonal skills
• Ability to understand and report issues effectively

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