Inside Sales Associate (Remote)

About this role

The role is for an Inside Sales Associate working fully remote, primarily engaging leads via telephone and WhatsApp to convert early-access sign-ups into paying Tajami sellers. It targets individuals with sales, telesales, business development or customer service experience, including fresh graduates with relevant skills. The employer, SimplyHRM, is an HR consulting and recruitment firm that supports talent acquisition, HR advisory and related services for various industries. The position reports to a Tajami supervisor and is based in Lagos with full-time, remote work arrangements.

What you would do

• Contact new sign-ups and enquiries promptly within response timelines using telephone and WhatsApp.
• Understand each merchant's business, sales channels and readiness to use Tajami.
• Assess product fit and determine next steps to move opportunities forward.
• Prioritise qualified opportunities and agree on follow-up actions after conversations.
• Maintain professional, personalised communication without unnecessary pressure.
• Conduct product demonstrations via video call or chat and guide merchants through the conversion process.
• Escalate pricing or exceptions to the authorised supervisor before commitments.
• Provide accurate information on pricing, payments, and account access; answer questions honestly.
• Coordinate with field sales for in-person visits when needed and ensure consistent merchant experience.
• Update CRM and sales tracker daily with lead details, history and next actions.

What they are asking for

• Sales, telesales, business development or customer service experience is an advantage.
• Fresh graduates with relevant practical experience and strong communication skills are welcome.
• Confident telephone communication and clear written English; ability to write warm WhatsApp messages.
• Good organisational skills, note-taking and follow-through on leads and commitments.
• Proficiency with spreadsheets, sales trackers or CRM tools and online meeting platforms.
• Understanding of Nigerian online selling and ability to work independently toward targets.
• Ability to listen, ask questions, explain a digital product simply and handle objections.
• Reliable online work setup (computer, phone, stable internet).
• Ability to use approved sales messaging and protect merchant information.

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