Information Technology Specialist

About this role

The Information Technology Specialist role at ShepherdHill Security in Lagos provides first-line IT support to staff and handles installation, configuration and maintenance of IT equipment such as CCTV and biometric devices. The position also involves monitoring networks and security systems, managing user accounts and access, and ensuring data security and cybersecurity compliance within a security company.

What you would do

• Provide first-level technical support to staff on hardware, software, internet and network issues.
• Install, configure and maintain computer systems, printers, scanners, CCTV systems, biometric devices, and other IT equipment.
• Monitor and maintain company networks, servers, internet connectivity and communication systems.
• Troubleshoot system and network problems, diagnose faults and implement solutions.
• Manage user accounts, passwords, access rights and email configurations.
• Support the deployment and maintenance of security software, antivirus and firewalls.

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