Incident Management Officer

About this role

An Incident Management Officer role at SixthLab Medical Nigeria Limited in Lagos. It is a full-time position reporting to the Operations Manager, serving as the main contact for customers and visitors and coordinating the handling and resolution of complaints, incidents, enquiries and feedback within set timelines. Salary ranges from N150,000 to N200,000 per month.

What you would do

• Act as the first point of contact for customers, visitors and clients.
• Collect, record and respond to customer enquiries, complaints and feedback via phone, WhatsApp, email and in person.
• Escalate incidents to the appropriate department and ensure follow-up until resolution.
• Monitor progress of incidents and inform customers of updates.
• Maintain accurate records of all incidents, complaints and feedback.
• Support front desk and other customer-facing administrative activities.

What they are asking for

• BSc/HND in Science Laboratory Technology, Medical Laboratory Science, Health Administration, Business Administration, Mass Communication, Marketing, Public Administration or related discipline.
• 1–2 years’ experience in customer service, front desk, client relations, healthcare administration or similar role.
• Excellent verbal and written communication skills.
• Strong listening, problem-solving and follow-up abilities.
• Proficiency in computer use and Microsoft Office.
• Customer-focused, detail-oriented and able to stay calm in difficult situations.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.