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Implementation Officer (Edo)
About this role
Role: Implementation Officer (Edo) at Moniepoint. It focuses on onboarding new retail customers to Moniebook POS, guiding them through setup, training and early adoption to become active users within 30–60 days. The role bridges sales and customer success, with hybrid work in Edo State and outsourcing employment.
What you would do
- Design and execute onboarding plans with milestones and success metrics.
- Guide initial Moniebook POS setup and configuration.
- Deliver live training sessions for retail staff and enable independent use.
- Monitor adoption, usage and engagement; intervene with targeted support for at‑risk customers.
- Build relationships with key stakeholders and address onboarding inquiries.
- Document onboarding progress and ensure smooth handoff to the Account Manager
What they are asking for
- 2-4 years of experience in customer onboarding, customer success, implementation, or account management (preferably in SaaS, retail technology, or POS systems)
- Proven track record onboarding customers to software platforms and driving product adoption
- Excellent communication and presentation skills with ability to train diverse audiences
- Strong problem-solving and analytical skills; able to diagnose customer challenges and recommend effective solutions
- Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)
- Based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde
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