Implementation Officer (Delta)

About this role

The Implementation Officer (Delta) guides new retail customers through onboarding Moniebook POS to ensure they become active users within 30 to 60 days. The role acts as the primary guide during early adoption, bridging sales and customer success and tailoring setup to each retailer’s workflow in Delta.

What you would do

• Design and execute tailored onboarding plans guiding customers from signup to full operation
• Configure initial Moniebook POS setup to fit the retailer’s workflow
• Deliver live training sessions for staff on core features and operational workflows
• Monitor usage and engagement, identify at‑risk customers, and provide targeted support
• Build relationships with key stakeholders during onboarding and address questions and concerns
• Handoff onboarding completion to the account manager with documented context for continuity

What they are asking for

• Bachelor’s degree in Business, Technology, Communication or related field, or equivalent work experience
• 2–4 years in customer onboarding, customer success, implementation or account management (preferably SaaS/retail tech/POS)
• Proven track record onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem‑solving and analytical abilities; able to diagnose challenges and propose solutions
• Highly organised, detail‑oriented and proactive; able to manage multiple onboarding projects and work independently; technically proficient with common software tools

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