Human Resource Generalist Coordinator

About this role

EHA Clinics, a primary health care provider in Nigeria, is looking for an HR Generalist Coordinator in Kano. The role acts as the first point of contact for employee and manager HR inquiries and supports the full employee lifecycle, engagement initiatives, benefits administration, and compliance. It involves maintaining HR data, producing analytics for HR leadership, and ensuring timely and empathetic HR service delivery. The position focuses on employee experience, engagement, probation and confirmation processes, and collaboration with managers and vendors. The employer operates clinics equipped with modern healthcare technology and aims to deliver accessible, effective, and affordable care."

What you would do

• Be the first point of contact for employee and manager HR inquiries across multiple channels and resolve routine issues.
• Administer the end-to-end eNPS survey, including distribution, communication, collection, analysis, and reporting with recommendations.
• Plan and execute employee engagement initiatives such as wellness programs, recognition activities, and team-building events.
• Support action planning on engagement feedback with managers and manage internal communications.
• Coordinate benefits enrollment, changes, renewals, and liaise with vendors; educate employees on benefits.
• Manage probation tracking, schedule reviews with managers, send reminders, and ensure timely completion.
• Prepare confirmation letters and update employee status in HRIS; flag extensions or concerns to HR leadership/manager.
• Ensure probation decisions are documented and no lapses occur without explicit decisions.
• Provide accurate dashboards, analytics, and reports to HR leadership and managers.
• Safeguard confidentiality and data protection across all HR records and transactions.

What they are asking for

• 2 to 4 years of progressive HR experience in a generalist or coordinator role.
• Experience with at least three of: HR helpdesk/employee support, payroll administration, benefits coordination, HR documentation/compliance, engagement surveys, or HR reporting.
• Hands-on experience administering eNPS or employee engagement surveys with analysis and action planning.
• Proven track record managing probation and confirmation processes or similar lifecycle milestones.
• Experience with HRIS platforms (e.g., BambooHR, Workday, SAP, or similar) and payroll systems.

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