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HR Specialist: HMO Administration & HR Shared Services
About this role
The role focuses on managing the organisation's HMO/medical scheme administration and supporting HR Shared Services. It involves handling day-to-day HMO services, resolving escalated medical-service issues, coordinating healthcare providers and vendors, and delivering accurate utilisation and management reports. The position supports employee welfare, expatriate logistics where needed, travel arrangements, and year-end activities, while seeking ways to improve service quality and efficiency. It is aimed at experienced HR professionals who can oversee both HMO administration and HR Shared Services in a large corporate setting. Dangote Group is a diversified Nigerian conglomerate with operations across manufacturing, logistics, real estate, and philanthropy in Lagos and beyond.
What you would do
- Administer the organisation's employee medical/HMO programme and act as a liaison between employees, HMOs, healthcare providers and internal HR stakeholders.
- Handle and resolve escalated HMO and medical-service issues for employees.
- Monitor service delivery by healthcare providers and escalate gaps as needed.
- Maintain employee HMO records and support enrolment/information updates.
- Prepare periodic HMO utilisation reports and management updates.
- Support reviews of HMO/provider performance and identify improvements for experience and cost efficiency.
- Coordinate employee welfare programmes and ensure timely resolution of service requests or escalations.
- Support expatriate leave administration and related logistics when required.
- Arrange local and international travel for employees and visitors as needed.
- Support year-end employee activities and other approved welfare/engagement programmes.
What they are asking for
- Bachelor's degree or equivalent in HR, Business Admin, Social Sciences, Humanities or related field.
- Postgraduate qualification in Business Admin, Management Sciences, HR or related discipline would be an added advantage.
- Minimum of 9 years of relevant experience in HR Shared Services, Employee Services, HR Operations or related function.
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