HR Shared Services Specialist

About this role

The role is for an HR Shared Services Specialist at Dangote with responsibility for implementing and coordinating approved HR shared services at the Lagos head offices. It covers employee welfare, travel administration, expatriate support, and employee engagement while ensuring policy and service-standard compliance. The position involves managing HMO and creche operations, expatriate logistics, travel arrangements, year-end activities, and liaising with service providers. It also requires preparing periodic reports for the Head of Administration & Services and driving service improvements. The role targets experienced HR professionals, particularly within a manufacturing context, who can manage multiple service delivery tasks and vendor relationships.

What you would do

• Administer employee medical and HMO programmes and resolve escalated issues.
• Coordinate expatriate leave schedules and travel logistics.
• Facilitate local and international travel arrangements for employees and visitors.
• Manage relationships with travel agencies, healthcare providers, and other service vendors.
• Support employee welfare initiatives and year-end programmes.
• Monitor service delivery standards and identify areas for process improvement.
• Ensure compliance with company policies and service-level agreements.
• Prepare service reports, utilisation statistics, and management updates.
• Support continuous improvement initiatives within the HR Shared Services function.

What they are asking for

• Bachelor's degree in Social Sciences, Humanities, Business Administration or related field.
• Postgraduate qualification in Business Administration, Management Sciences, Human Resources or related discipline is an advantage.
• Minimum of 9 years of relevant experience in HR Shared Services or Employee Services.
• Good understanding of HR Shared Services operations within a matrix organisation.
• Knowledge of business operations and employee service delivery practices.
• Strong leadership, stakeholder management and communication skills.
• Excellent problem-solving, analytical and vendor management abilities.
• Proficiency in Microsoft Office and HR information systems.
• Note: preference for candidates with HMO management experience and strong MS Excel skills.

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