HR Shared Services Specialist

About this role

The advert is for an HR Shared Services Specialist at Dangote Industries Limited in Lagos. The role oversees the implementation and coordination of HR shared services at the DCP Headquarters, ensuring service delivery in areas such as employee welfare, travel administration, expatriate support, and engagement programmes while complying with company policies and service standards. It involves liaison with service providers, managing vendor relations, and producing periodic reports for the Head of Administration & Services. The position targets candidates with strong HR shared services experience and the ability to manage multiple tasks in a structured environment. Preference is given to those with HMO management experience and advanced Excel skills.

What you would do

• Coordinate international and local travel for employees and visitors.
• Administer medical/HMO schemes for DCP Nigeria employees.
• Manage year-end employee activities and welfare programmes.
• Plan and administer expatriate leave schedules.
• Liaise with internal and external service providers to ensure seamless service delivery.
• Prepare periodic reports for the Head, Administration & Services.
• Oversee creche operations and vendor management.
• Monitor service delivery standards and identify process improvements.
• Ensure compliance with policies and service-level agreements.
• Support continuous improvement initiatives within HR Shared Services.

What they are asking for

• Minimum of 9 years of relevant experience in HR Shared Services or Employee Services.
• Bachelor's degree in Social Sciences, Humanities, Business Administration or a related field.
• Postgraduate qualification in Business Administration, Management Sciences or Human Resources is an added advantage.
• Strong planning, coordination, and multitasking abilities.
• Knowledge of HR Shared Services in a matrix organisation and in manufacturing context (preferred).
• Excellent relationship, stakeholder and vendor management skills.
• Proficiency in Microsoft Office and HR information systems.
• Strong negotiation, communication and analytical/problem-solving abilities.

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