HR Operations & Vendor Management Officer

About this role

Fort Knox Group in Lagos seeks an HR Operations and Vendor Management Officer. The role focuses on managing vendor and stakeholder relationships, coordinating outsourced HR operations, and validating payroll and employee records. The employer operates in security, financial services, and related support activities across West Africa from Nigeria. The position supports HR processes, vendor performance, and workforce analytics to ensure compliance and efficient service delivery.

What you would do

• Manage relationships with vendors, service providers, and stakeholders to ensure service delivery.
• Coordinate HR operations and administrative tasks for outsourced employees.
• Validate payroll data, timesheets, and employee records before processing.
• Monitor vendor performance and SLAs for contract compliance.
• Maintain accurate employee databases and outsourcing documentation.
• Prepare reports using Excel and generate workforce analytics.
• Track headcount, deployments, exits, and other workforce movements.
• Ensure compliance with labour regulations, policies, client requirements and statutory obligations.
• Identify discrepancies in payroll, records, and vendor submissions and resolve them.
• Coordinate issue resolution for employee and vendor-related operations within set timelines.

What they are asking for

• Bachelor's degree in Human Resources, Business Administration, Social Sciences or related field.
• 3 to 5 years of experience in HR Operations, Outsourcing or Vendor Management.
• Experience managing large employee populations and payroll validation.
• Advanced Excel skills including Pivot Tables, XLOOKUP/VLOOKUP and data analysis.
• Experience coordinating vendors and engaging multiple stakeholders.
• Strong vendor management and stakeholder engagement abilities.
• Attention to detail, analytical and problem-solving skills.
• Excellent organisational and time-management abilities.
• Strong written and verbal communication skills.
• Integrity, accountability and professionalism.

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