HR Operations & Vendor Management Officer

About this role

A full‑time HR Operations and Vendor Management Officer role based in Lagos. The employer, Fort Knox Outsourcing, provides third‑party outsourcing services, sourcing and managing ready workforce to meet client talent needs. The role focuses on managing vendor relationships, coordinating outsourced HR operations, and ensuring accurate payroll and records. It involves analysing data, monitoring SLAs, and ensuring regulatory and policy compliance to support efficient outsourcing operations.

What you would do

• Manage relationships with vendors, service providers and key stakeholders to ensure service delivery.
• Coordinate HR operations and administrative processes for outsourced employees.
• Validate payroll data, timesheets and employee records before processing.
• Monitor vendor performance, SLAs and contractual compliance.
• Maintain accurate employee databases and outsourcing documentation.
• Utilise advanced Excel tools to prepare reports and generate insights.
• Track headcount, deployments, exits, replacements and other workforce movements.
• Ensure compliance with labour regulations, company policies, client requirements and statutory obligations.
• Identify and resolve discrepancies in payroll, records and vendor submissions.
• Prepare periodic HR operations and vendor performance reports for management review.

What they are asking for

• Bachelor's degree in HR, Business Administration, Social Sciences or related field.
• 3–5 years' experience in HR Operations, outsourcing or vendor management.
• Experience managing large employee populations and payroll validation.
• Advanced Excel proficiency including Pivot Tables, XLOOKUP/VLOOKUP and data analysis.
• Experience coordinating vendors and engaging multiple stakeholders.
• Strong vendor management, stakeholder engagement and communication skills.
• High attention to detail, analytical and problem-solving abilities.
• Excellent organisational and time-management skills and ability to manage multiple priorities.

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