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HR and Admin Associate
About this role
Zira People Advisory is seeking an HR and Admin Associate to lead HR and administrative operations for a luxury retail and office environment in Lekki, Lagos. The role requires a mature, proactive operator who can implement structure, drive accountability, and manage team dynamics in a fast-paced setting with high-profile clients and vendors. The successful candidate will oversee HR processes, policies, onboarding, attendance, payroll inputs, and facility operations while maintaining a polished, high-service brand presence. Key duties include building HR workflows, enforcing SOPs, managing performance metrics, and handling VIP client relations. The position targets experienced professionals with a strong background in retail operations and people management in luxury or high-end settings.
What you would do
- Organise training programs focused on customer service and product knowledge.
- Develop, implement and monitor policies, SOPs and workplace guidelines.
- Establish performance metrics, daily checklists and KPIs for staff.
- Source, recruit and onboard luxury retail talent.
- Enforce attendance, dress code and punctuality policies.
- Handle high-stakes client feedback and VIP escalations.
- Serve as operational liaison for VIP clients and bespoke inquiries.
- Oversee showroom and administrative facility operations.
- Manage vendor contracts, procurement, and supplier relationships.
- Coordinate stock and inventory logistics between warehouse and showroom.
What they are asking for
- Bachelor’s degree in HR, Business Administration, Humanities or related field.
- Professional HR certifications (e.g., CIPM, SHRM, HRCI) are a plus.
- 3–5 years of HR and administration experience, with retail experience preferred (luxury/boutique).
- Strong emotional intelligence, polished communication and executive presence.
- Assertiveness and ability to make timely operational decisions and manage discipline.
- Experience designing HR workflows, SOPs and performance tracking systems.
- Ability to work on-site in a fast-paced luxury retail environment.
- Discretion and confidentiality in handling sensitive information.
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