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HR & Admin Associate
About this role
Zira People Advisory seeks an HR & Admin Associate in Lagos to lead human resources and administrative operations, with a focus on structure, accountability, and high-end service. The role involves managing policies, SOPs, performance metrics, attendance and discipline, recruitment and onboarding, learning and development, and executive liaison for VIP clients. It requires experience in retail, especially luxury or high-end settings, and strong emotional intelligence and decision-making. The position targets a matured professional who can operate across showroom and office teams in a fast-paced environment. The employer provides a luxury-focused, client-facing work setting and expects someone who can uphold elite service standards.
What you would do
- Develop, implement and monitor company policies, SOPs and workplace guidelines across retail and operational functions.
- Establish performance metrics, daily checklists and KPIs for staff and administrative personnel.
- Enforce attendance, dress code and grooming standards aligned with a luxury retail environment.
- Source, recruit and onboard retail talent including store managers and sales staff.
- Organise training programs on high-end customer service and product knowledge.
- Serve as executive operational liaison for VIP clients and manage high-stakes feedback or escalations.
- Oversee showroom and administrative facility operations to ensure a pristine environment.
- Manage vendor contracts, relationships and procurement of office supplies and utilities.
- Coordinate stock and inventory logistics between warehouse, showroom floor and delivery teams.
- Maintain employee records, payroll inputs, leave schedules and compliance documentation.
What they are asking for
- Bachelor’s degree in HR, Business Administration, Humanities or related field.
- Professional HR certifications (e.g., CIPM, SHRM, HRCI) are an added advantage.
- 3–5 years of hands-on HR and Administration experience, with prior retail experience preferred (luxury retail or high-end consumer goods).
- Strong emotional intelligence, polished communication and executive presence.
- Ability to make firm, fair and timely operational decisions and enforce discipline.
- Experience building HR workflows, SOPs and performance tracking systems.
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