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Hotel Sales & Marketing Officer
About this role
A full-time role for a Hotel Sales and Marketing Officer at Mulligan Hotel in Lagos. The position focuses on managing a busy hotel sales and marketing operation, including site visits, event sales, and promoting the property’s attractions to grow brand awareness. It involves handling client outreach, preparing and presenting sales proposals, negotiating prices, and coordinating bookings to ensure availability. The role requires engaging with guests to understand needs, maintaining client relationships, and driving sales targets. Applicants should have a relevant degree and several years of sales/marketing experience, with strong digital and organisational skills.
What you would do
- Organise and participate in site visits and complete follow-up actions and documentation
- Sell, support, and advise on events and related services
- Promote and grow the property’s attractions and brand awareness
- Identify potential clients and conduct surveys to identify hotel guests
- Contact guests via calls or meetings to understand needs and prepare sales proposals
- Present sales proposals highlighting hotel features and services
- Provide clients with service lists and pricing, offering discounts when needed
- Assist clients in selecting suitable services and manage space bookings to ensure availability
- Collaborate with staff to ensure guests have a positive experience
- Monitor guest service quality and negotiate prices to reach favourable terms for both parties
What they are asking for
- Bachelor's degree in Marketing, Social Management, or a related field
- 5–7 years in Sales/Marketing or relevant customer-facing experience
- Strong digital skills with relevant qualifications
- Excellent organisational, prioritisation, and time-management abilities
- Confident communication and presentation skills
- Self-motivated with the ability to work independently
- Hands-on attitude with a proven track record of meeting/exceeding sales targets
- Proficiency in Excel, PowerPoint, Word; Canva (desirable)
- Experience using Opera or similar database management system (desirable)
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