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Hotel Receptionist
About this role
A full-time Hotel Receptionist role at Captain Residency Hotel in Lagos, serving as the first point of contact for guests and handling reservations, check-ins/outs, payments, and concierge services. Suitable for candidates with 1–5 years in a similar role who are resident in the city and can maintain professional service standards.
What you would do
- Welcome guests and manage check-in and check-out processes
- Manage phone, email and online reservations and maintain records
- Provide guests with information on hotel services and local attractions
- Respond to guest inquiries, resolve or escalate issues as needed
- Maintain an organised reception area and accurate records of bookings and payments
- Coordinate with housekeeping, maintenance and other departments to meet guest needs and ensure safety
What they are asking for
- OND / HND / BSc degree
- 1–5 years of relevant experience
- Excellent customer service and communication skills
- Proficiency in hotel management software and basic computer skills
- Strong organisational skills and attention to detail
- Must be resident in Lagos
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